Returns are a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy. For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy. Do refer the respective item's applicable return/replacement policy on the product page for any exceptions to this returns policy and the table below
The return policy is divided into three parts; Do read all sections carefully to understand the conditions and cases under which returns will be accepted.
Part 1 –Category, Return Window and Actions possible
| Category | Returns Window, Actions Possible and Conditions (if any) |
|---|---|
| Computer: Laptops Desktops etc: Peripherals: | 10 days Refund or Replacement |
| I.T products – Laptop & peripherals Electronics, Epson, HP, Dell, Canon, Accer, Asus, Lenovo, Laptops, Smart Watches, neck bands, wireless mouse, Bluetooth speakers, Motherboards, etc) | 7 days Replacement only For all functionality related issues, do contact the brand authorized service centre directly. Epson - Please reach out to 1800 425 00 11 to contact the brand authorised service centre. HP - Please reach out to 18002587170 to contact the brand authorised service centre. Dell - www.support.dell.com Canon - Please reach out to 18601803366 to contact the brand authorised service centre Epson - Please reach out to 1800 425 00 11 to contact the brand authorised service centre. HP - Please reach out to 18002587170 to contact the brand authorised service centre. Dell - www.support.dell.com Canon - Please reach out to 18601803366 to contact the brand authorized service centre Sony - https://locator.sony/en_IN/servicecenters/ o Lenovo - https://buyalenovo.com/ o Acer - https://www.acer.com/ac/en/IN/content/service-contact For any other issues with the product, you may contact QSIPL - QSIPL’s 24×7 Customer Care |
| No Questions Asked | 10 days
Refund or replacement This policy enables easy product return requests for customers through the Platform, subject to product validations at the time of pick-up and fraud prevention mechanisms. This policy shall be applicable only if the product was bought when this policy was applicable to the product. If not, the policy provided here shall apply to the order. It is clarified that a customer may only be able to seek a one-time replacement under this Policy, subject to the other terms provided herein. Exceptions to this policy: Following claims will be covered under the policy provided here and through corresponding validation processes a. product undelivered b. product/accessories missing c. wrong product/accessories delivered |
| No Returns categories | Some products in the above categories are not returnable due to their nature or other reasons. For all products, the policy on the product page shall prevail. You can view the complete list of non-returnable products here. |
Part 2 –Returns Pick-Up and Processing
In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address During pick-up, your product will be checked for the following conditions:
| Category | Returns Window, Actions Possible and Conditions (if any) |
|---|---|
| Correct Product | IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible. |
| Complete Product | All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present. |
| Unused Product | The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/return tags/warranty seals (wherever applicable). Before returning a Mobile/ Laptop/ Tablet, the device should be formatted and Screen Lock (Pin, Pattern or Fingerprint) must be disabled. iCloud lock must be disabled for Apple devices. |
| Undamaged Product | The product (including / charging port/ headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes. |
| Undamaged Packaging | The product's original packaging/ box should be undamaged. |
The field executive will refuse to accept the return if any of the above conditions is not met.
For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.
Part 3 –General Rules for a successful Return
1. In certain cases where the seller is unable to process a replacement for any reason whatsoever, a refund will be given.
2. In cases where a product accessory is found missing/damaged/defective, the seller may either process a replacement of the particular accessory or issue an eGV for an amount equivalent to the price of the accessory, at the seller's discretion.
3. During open box deliveries, while accepting your order, if you received a different or a damaged product, you will be given a refund (on the spot refunds for cash-on-delivery orders). Once you have accepted an open box delivery, no return request will be processed, except for manufacturing defects. In such cases, these category-specific replacement/return general conditions will be applicable. Click here to know more about Open Box Delivery.
4. For products where installation is provided by QSIPL's service partners, do not open the product packaging by yourself. QSIPL authorized personnel shall help in unboxing and installation of the product.
5. 'In case the product was not delivered and you received a delivery confirmation email/SMS, report the issue within 7 days from the date of delivery confirmation for the seller to investigate.
Q. What is Open Box Delivery?
Ans: In Open Box Delivery, our Wishmaster will open the package in front of you at the time of delivery. Both outside as well as the brand packing is opened and shown to you. This ensures that you only receive what you ordered.
Q. Is this Service available everywhere?
Ans: Open Box Delivery will only be available for select pincodes in Bhopal, Bhubaneshwar and Chandigarh. If your order is eligible for OBD, you will get an option to select Open Box Delivery in the Order Summary page.
Q. How do I avail of this service?
Ans: In case you're eligible for Open Box Delivery, you'll get an option of Open Box Delivery at the Order Summary page. You can avail of the service by selecting the same option while ordering.
Q. Is this Service Free?
Ans: Open Box Delivery is a Free service.
Q. In case of COD, when should I make payment? Before or After Open Box Delivery?
Ans: You should always complete the payment before availing of Open box Delivery. In case you find the product is missing, damaged or completely different from what you ordered you can return the product immediately and get a refund on it.
Q. What will happen if the product is found to be missing/damaged/not what I ordered at the time of the delivery?
Ans: In case you find the product to be missing, damaged or completely different from what you ordered, please ask the Wishmaster to take it back immediately. In case of COD orders, you'll get your refund immediately from the Wishmaster. In case of prepaid orders, you'll get a refund credited to your account according to the Seller's returns policy.
Q. Can I get a replacement instead of refund?
Ans: You can only get refund in case the product is deemed not acceptable.
Q. Are all the payment modes available with OBD?
Ans: All the other payment modes except Card on Delivery is available along with Open Box Delivery orders.
Open Box Delivery will only be available in select pincodes. If your order is eligible for OBD, you will get an option to select Open Box Delivery in the checkout page.
In Open Box Delivery, our Wishmaster will open the package in front of you at the time of delivery. Both outside as well as the brand packing is opened and shown to you. This ensures that you only receive what you ordered
In case you find the product to be missing, damaged or completely different from what you ordered please ask the Wishmaster to take it back immediately. In case of COD you'll get your refund immediately from the Wishmaster. In case of prepaid orders, you'll get a refund credited to your account according to seller's return policy
Return requests for Missing, Damaged or Mis-shipment will not be accepted once Open Box Delivery is successfully completed
In case you find the device to be defective upon turning it on, you may contact QSIPL for replacement/refund as per the returns policy
Card on Delivery is not acceptable for Open Box Delivery
Customer should complete payment before opening the box (for COD orders)
You understand that for open box delivery, You are required to take the delivery of product in person after producing a valid identity card. Production of valid identity card is optional only if there are other modes of delivery available at Your pin code other than open box delivery.
In case You choose cash on delivery mode of payment at the time of order, You understand and agree that the payment has to be made in full before the product can be opened to complete the open box delivery.
You agree and understand that only the delivery boy ("Wishmaster") is entitled to open product package and deliver the product to You for Your inspection
You agree to inspect the product in the presence of the Wishmaster and confirm on the product by signing on the mobile/paper delivery sheet. You understand that inspection means checking the physical appearance & components of the product, if any, and does not include testing the functioning of the product
You understand that in case the product purchased is not the same as the product delivered, the delivery will be considered as 'failed' and the refund of the product price paid will be refunded as per policies of the seller of the product. In case of cash paid on delivery, the refund will be made to You immediately by the Wishmaster.
You agree and understand that all other policies of the seller/Website will be suitably applicable to You and the transaction completed on the Website and You agree to abide by and adhere to the same.
You agree and understand that these terms and conditions are part and parcel of the QSIPL 'Terms of Use' and shall be read in conjunction with the same.
