Refund & Return Policy

Company Name: IT MALL – DAILY NEEDS
Website: https://myitmall.com

At IT MALL – DAILY NEEDS, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.

1. Returns

* You may return most new, unused, and unopened items within 7 days of delivery for a full refund or replacement.

* Items must be in original packaging and in the same condition as received.

* Products such as personal care items, innerwear, food items, and customized products are not eligible for return due to hygiene and safety reasons.

2. Refunds

* Once we receive your returned item, our team will inspect it and notify you of the status.

* Approved refunds will be credited back to your original payment method within 7–10 business days.

* Shipping charges are non-refundable unless the return is due to a mistake from our side (wrong or defective item).

3. Exchanges

* We only replace items if they are defective, damaged, or incorrect.

* If you need an exchange, please contact us at support@myitmall.com with your order details.

4. Cancellations

* Orders can be cancelled within 24 hours of placing the order, provided the order has not yet been shipped.

5. Contact Us

For any queries regarding refunds and returns:
📧 Email: support@myitmall.com
📞 Phone: +91 8210668662